We're a Union representing over 30,000 students at the University of Leeds. By providing opportunities, helping to create change and offering support, we're here to help students love their time at Leeds.
Leeds University Union
The Union will be closed from Thursday 22nd December until Tuesday 3rd January when the majority of our services will reopen. Terrace will reopen at the later date of Friday 6th January and Pyramid will reopen from Monday 9th January.
Monday to Friday: 8am until late
Weekends: 10am until late
The following term time hours apply to Essentials from Tuesday 3rd January:
Monday to Friday - 8:30am-9pm
*Essentials Vacation Hours*
Monday to Friday - 8:30am - 5.30pm
Saturday - 9:30am - 5.30pm
Sunday - 12pm - 5.30pm
There are several ways to give us your feedback or register an informal complaint with LUU. We always aim to respond to complaints within 7 days.
- Use the comments form on this page.
- Speak to the manager of the service you are complaining about directly.
- Contact the helpdesk and they will refer you to the right department or pass on the complaint.
If you are unhappy with the response you are given, or if you feel your complaint is very serious, you can use our formal complaints procedure. Download the formal complaint form here.
If your complaint is valid, it will be investigated, evidence gathered and those involved may be asked to provide evidence, although no formal hearings will be held.
You will then receive a written response within 15 days. This response will cover the findings of the investigation, any mitigating circumstances and appropriate further action. If your complaint is upheld it will detail any further action being taken. If you complaint is not upheld you will be informed that you have the right to raise the complaint with the Independent Complaints Officer of the University of Leeds.
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