Help and Advice

Information, advice and representation on university procedures including appeals, cheating and resits.

The basics:

-       The University's Appeals procedure is the procedure used by students to change a finalised mark or a degree classification, or any other decision which has been finalised by an Exam Board or School Committee.
·         Appeals must be submitted within 20 working days of your decision in writing or results being published online.  If you challenge your final degree classification your appeal should be concluded in time for you to graduate in the next graduation ceremony (December or July) after your appeal result is confirmed
·         You cannot appeal if you have already graduated. 
·         Student Complaints and Appeals ('the Office') administers the entire process, which takes around three months.
·         Please complete the Appeals Submission Form found here


What can I appeal against?

You can use the appeals procedure to challenge your degree classification or any other mark which has been finalised.

You can also appeal against other decisions, for example if you feel Mitigating Circumstances were not taken into account. In cases such as this we would recommend you contact us for detailed advice.

If you disagree with a provisional mark you have received for an assignment, seek advice from us. We can help you find the most appropriate way to challenge your mark.

On what grounds can I appeal?

In order to appeal you must be able to show why the mark or classification you are appealing against is unfair, or does not represent your true academic ability or that a decision made about your progress is wrong or unfair. You must specify your grounds withing the appeal submission.

a. There was relevant mitigating circumstances (for example, illness), and you have a good reason for failing to notify the examiners of these sooner.

b. You did notify the examiners earlier about mitigating circumstances or some other disruption of the assessment process, but you believe the examiners did not give sufficient consideration to this information.

c. You believe that the assessment was conducted unfairly or improperly or the assessment of your achievement was biased.

d. A procedural irregularity has occurred in the processing of your results.


Every appeal is different but common examples include:

·         Mitigating circumstances (like illness or personal problems) that affected your performance, which you were unable to tell your department about at the time.

·         Mitigating circumstances which your department were aware of, but you do not think were taken into consideration.

·         You believe your degree classification was not calculated correctly.

·         A procedural problem over the way an exam or assessment was conducted or marked.

·         Disputes over extensions or penalties for missed deadlines.

·         Problems with the provision of tuition, resources or supervision.

The procedure

The timescale and different stages of an appeal are as follows:


Stage of the procedure


Publication of results of Examinations and Assessments

Timescale runs from this date


20 working days

School Response

20 working days

Concluding Comments

10 working days- if none submitted, appeal is withdrawn

Review by the Panel

As soon as possible depending on

the volume of business

The Hearing

Scheduled in accordance with the

volume of business

Decision of the Committee

7 working days

Appeal to the Pro-Vice-Chancellor

20 working days

Decision of the Pro-Vice-Chancellor

Within one calendar month


Flash AnimationWho can I talk to about my appeal?

The Student Advice Centre has experienced staff who can advise you on your case and help you write your appeal. If you are considering an appeal you should contact us as soon as possible. If you have amde an appeal and would like our help, pleas

If you would like advice about how the appeals process works, you can contact Student Complaints and Appeals. They can advise you on the procedures but will not comment on the content of your appeal.

How can The Student Advice Centre help?

We can help you with the following:

·         deciding if appealing is the best course of action for you.

·         explaining how the process works.

·         checking the calculation of your degree classification.

·         advising you on how to structure your appeal statement and concluding comments.

·         appearing with you at the Committee on Applications as your supporter.

·        please find a copy of the appeals pro-forma with some notes here.

Updated November 2014 in accordance with newly published University procedures, applicable for decisions made after 6th November 2014.


We make every effort to ensure information on these pages is accurate and up to date, however policies, procedures and regulations are subject to change. We therefore cannot accept responsibility for any loss, damage or inconvenience suffered as a result of using our pages. Read the full disclaimer.

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