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Outbound Customer Service (5 positions)

Listed by Enact Conveyancing


Application deadline: Fri 01 Dec 2017
How should applicants apply?




Enact is a leading provider of direct legal solutions to the housing market. We are dedicated to providing a range of services to financial institutions and estate agents. These services include; remortgage, sale and purchase conveyancing and also mortgage shortfall recoveries.


• Work on behalf of enact and the lender in making outbound calls to borrowers who are remortgaging.

• Following a call structure, effectively collate the responses to the required questions so to speed up the remortgage process and clearly outline the service we are offering to the borrower.

• Answer any questions the borrowers may have in regards to the remortgage process.

• Ensure the information gathered is clearly and accurately input on to the ‘case’ system and any questions for the case owner are referred accordingly.

• Call borrowers to check if documents have been received and ask for their return.

• Understand and adhere to Data Protection at all times.

What skills are required?

• Excellent communication and customer service skills

• Ability to meet tight deadlines and targets and to work under pressure.

• Good team player, but also ability to work on own initiative.

• Good attention to detail.

• Good organisational skills.

• Good data input skills

 • Previous administrative/customer service/conveyancing experience.

• Experience of working in a high volume environment.

Rate of Pay

£7.50 per hour



Shift Pattern/Hours

We are looking for applicants to cover various shifts Monday to Friday 5pm-9pm and Saturdays 10am-5.30pm.

Medium Administration, Customer Service City Centre Paid Permanent Flexibility and Adaptability, Interpersonal Skills, Managing your own development, Motivation and Enthusiasm, Oral Communication, Planning and Organisation
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