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Member Services Advisor (10 positions)

Listed by Pure Gym - Member Services

Applying

Application deadline: Wed 31 Jan 2018
Please send email to victoria.pinks@puregym.com

Salary

£8.50 per hour

Hours

17.5 or 18 hours per week - evenings and weekends

Details

PureGym is an on-line gym company operating over 190 clubs. This role is based in Leeds Merrion Centre.

Duties:

• Take ownership of telephone, email and social enquiries from members, establishing their needs and providing appropriate information or solutions.
• Provide exceptional customer service, always exceeding the member expectations.
• Pro-active in membership sales and upselling.
• Working to KPI’s and exceeding targets.
• Use of telephone techniques and skills to maintain a professional attitude to promote a positive company image.
• Excellent knowledge of product offering, marketing campaigns, facilities and locations of PureGym sites.
• To attend and participate in all company activities and training.
• Overcoming customer objections with a positive outcome.

Flexible up to 20 Admin, Administration, Customer Service City Centre Paid Permanent Flexibility and Adaptability, Initiative, Interpersonal Skills, Oral Communication, Planning and Organisation, Written Communication
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