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Member Services Advisor (10 positions)

Listed by Pure Gym - Member Services

Applying

Send application by direct email, with accompanying CV (Cover letter optional) to victoria.pinks@puregym.com Due to a high number of applicants, we are unable to respond to all applications. If you have not received a response within 14 working days please assume your application has not been successful on this occasion.

Salary

£8.50 per hour

Hours

Permanent contracts – up to 18 contracted hours per week – Fixed schedule over 3 evenings & 1 weekend shifts. Must be available during Term-time & University Holidays.

Details

Duties:

Take ownership of enquiries from members, focusing on social media, email and other digital communications.

• Provide telephone customer service support when required.

• Establishing member needs and providing appropriate information or solutions.

• Offer exceptional customer service, always exceeding the customer expectations.

• Pro-active in membership sales and up-selling.

• Working to KPI’s and exceeding targets.

• Maintain a professional attitude to promote a positive company image.

• Excellent knowledge of product offering, marketing campaigns, facilities and locations of PureGym sites.

• Attend and participate in any required company activities and training.

• Overcome customer concerns with a positive outcome.

 

What skills are required?

• Have flair and drive

• Love to exceed expectations

• Enjoy being ‘hands on’

• Like to be empowered to deliver

• Encourage and respect each other

• Trust one another

• Deliver, on time, every time

• Have a genuine interest in fitness

 

Preferable Skills:

• Minimum 50 words per minute type speed

• Previous experience in Social Media or Digital Customer Service

• A*-C in GCSE English (Equivalent or higher qualification)

Flexible up to 20 Admin, Administration, Customer Service City Centre Paid Permanent Flexibility and Adaptability, Interpersonal Skills, Motivation and Enthusiasm, Oral Communication, Planning and Organisation, Problem Solving, Team Working, Written Communication
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